​TREATMENT POLICIES

1.1 Appointment Requirements

• All treatments must be booked in advance via zoemizon.as.me or by contacting the salon. 

• New clients may be required to complete a consultation form.

• Some treatments require a non-refundable booking fee.

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1.2 Medical Information

Clients must disclose all medical conditions, medications, allergies, or changes to health before treatment.
Failure to do so may result in refusal of treatment for safety reasons.

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1.3 Patch Tests

Patch tests are required for:

• Tinting

• All Lash and Brow services

• Laser

• Selected advanced facials

• Any service where patch test rules apply

If you are unsure if your treatment requires a test please get in touch so we can advise you.

It is your responsibility to ensure a correct test has been performed and unfortunately tests or treatments elsewhere do not count as we may used different products with different ingredients which could cause a sensitivity.

Also sensitivities can appear at anytime, it is always best to be safe and have a patch test to avoid any unwanted side effects - we know they can be annoying but trust us it's for your own safety!

Patch testing must be done at least 48 hours before your appointment.
Failure to patch test will result in cancellation and loss of booking fee.

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1.4 Age Restrictions

• Aesthetics treatments: 18+ only

• Facials, brows, & beauty services: 16+ with parental consent

• Boutique purchases: no age restriction, but online sales require over 18

• No treatments for children under 12
  We reserve the right to request ID.

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1.5 Treatment Refusal

We reserve the right to decline treatment if:

• It is unsafe

• The client is under the influence of alcohol/drugs

• The client is aggressive, inappropriate, or abusive

• Required patch testing has not been complete.

 

BOOKING, CANCELLATION & NO-SHOW POLICIES

2.1 Booking Fees

Most appointments require a booking fee which:

• Holds your slot

• Is non-refundable

• Is deducted from your treatment cost

2.2 Cancellations

We require 48 hours notice to cancel or reschedule.

Less than 48 hours’ notice will result in:

• Loss of booking fee

• Or 50% of the appointment cost charged (whichever is higher)

2.3 No Shows

No-shows will be charged 100% of the appointment and will require full payment on any future bookings in advance. 

2.4 Late Arrival

If you arrive more than 10 minutes late, we may need to shorten or reschedule your appointment.
Your booking fee will not be refunded and payment may be required.

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COMPLAINTS POLICY

3.1 Treatment Concerns

If you have an issue with a treatment:

• Please contact us within 48 hours

• Include photos where applicable

• A review appointment may be arranged

• We do not offer refunds for treatments, but may offer correction, aftercare advice, or follow-up depending on the situation

3.2 Product Complaints

For faulty products, please email hello@zoemizon.co.uk within 48 hours of delivery with photos.

3.3 Response Time

We aim to respond to complaints within 3–5 working days.

3.4 Behaviour & Conduct

Abusive or aggressive behaviour towards staff will not be tolerated.
We reserve the right to decline service or remove clients from the premises if necessary.

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BOUTIQUE POLICY (ONE-OFF PIECES)

4.1 Purchasing Boutique Items

Our boutique stocks one-of-a-kind pieces that usually we cannot get again.
Due to constant rotation, boutique items are:

• Not available for online purchase via the website

• Only purchasable in-store and via social media posts, stories, or live shopping

• Posted or collected in salon

• Advised to try on if instore prior to purchasing

4.2 Boutique Returns

You may return boutique items within 7 days for:

• Exchange (if an alternative is available)
  or

• Credit Note (valid for 6 months)

Important:

• No cash refunds on boutique items

•  Items must be unworn, unused, and in original condition

• Customer pays return postage unless faulty

• Boutique credit notes may be used towards boutique or product purchases.

 

SIGNATURE COLLECTION SKINCARE RETURNS POLICY

5.1 Returns

We accept returns within 14 days for unused, unopened products in original packaging.

Not Eligible for Return

• Opened skincare or beauty items

• Used tools

• Sale items

• Gift cards

• Items not in original condition

5.2 Refunds

Refunds will be issued within 5–7 working days via the original payment method.

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FAULTY OR DAMAGED ITEMS

If your item arrives damaged/faulty:

• Contact us within 48 hours

• Include clear photos

• We will offer a replacement, exchange, credit note, or refund (depending on availability)

 

MEMBERSHIP & PACKAGES POLICY

7.1 Diamond Club & Packages

• Memberships and prepaid packages are non-refundable.

• To take advantage of any membership deals, you must have an active membership throughout the course of treatment or full price will be required.

• Diamond Vouchers must be used by the expiration date stated, and cannot be used in conjunction with any other offers.

• Missed appointments are deducted from any prepaid vouchers.

• Some treatments cannot be swapped for alternatives (unless stated).

• Membership perks may change seasonally.

 

GIFT VOUCHERS POLICY

• Our credit card style vouchers do not have an expiration date. We recommend adding these cards to your apple wallet as a back up as lost vouchers cannot be replaced.

• Any vouchers bought online during sales or for promotions will have an expiration date and will not be valid after this date, please ensure this has been booked prior to the show expiration date.

• Any vouchers purchased at a discount are excluded for use against any discounted treatments or products.

• Non-refundable and cannot be exchanged for cash

• Lost vouchers cannot be replaced

• Must be presented at the appointment

• Expired vouchers cannot be redeemed

 

SALON ETIQUETTE & CLIENT CONDUCT

To keep our environment calm, safe and enjoyable for all clients, we kindly ask that you follow our salon etiquette guidelines.

• Phones must be on silent

• No filming staff without permission

• We cannot allow guests in the treatment rooms due to safety and our staff require full concentration and dedication to the client receiving treatment, if you do want to accompany a client and would like a consultation please book this online so that we can give you both the time required.

• Children are not permitted in the salon unless accompanied by a responsible adult at all times.

• Treatments can be performed on younger clients; however, some services may require authorisation from our insurance underwriters before we can carry them out.

• Clients under 16 must be accompanied by a parent/guardian who must remain present, sign the consent form and witness the entire treatment.

• We may request proof of age if we feel it is necessary for safety or insurance reasons.

• Children must be kept under full supervision at all times.

• If a child causes disruption, disturbance, or damage, the responsible adult may be asked to leave and will be liable for any damages caused.

• Our team will always go out of their way to be welcoming, kind, patient and professional. We ask that clients treat our staff with the same courtesy and respect. Rude, aggressive, intimidating or inappropriate behaviour towards staff or other clients will not be tolerated and may result in refusal of service and removal from the premises.

• Please be mindful of other guests who may be enjoying a relaxing treatment in the next room.

• Loud mobile devices, tablets or games for children are not permitted. Please use headphones or silent mode where possible.

• Phone calls must be kept brief or taken outside. Please note we cannot continue working whilst clients are on the phone due to insurance requirements. This time will be taken from your appointment time.

• Anyone who attends an appointment under the influence of alcohol or drugs will be refused treatment for safety reasons. This includes smelling strongly of alcohol, being visibly intoxicated, or behaving erratically.

PRIVACY & GDPR POLICY

We are committed to protecting your personal data.

What we collect:

• Name, contact details

• Consultation forms

• Medical information relevant to treatments

• Order information

• Payment details (secure, we do not store card numbers)

How we use your data:

• To provide treatments safely

• To process orders

• For booking confirmations and reminders

• To comply with insurance, safety & legal requirements

Data Storage

Your data is stored securely and never shared with third parties except:

• Payment processors

• Booking systems

• Delivery couriers (for product orders)

Your Rights

You may request access, correction or deletion of your data at any time by contacting hello@zoemizon.co.uk

 

CONTACT INFORMATION

For all enquiries relating to returns, bookings, complaints or policies:
📧 hello@zoemizon.co.uk
📍 Zoe Mizon Salon, 45 Rowms Lane, Swinton, Mexborough S64 8AA
🕒 Responses within 1–3 working days

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